Privacy and Cookie Policy

PRIVACY AND COOKIE POLICY

Last updated: 1 January 2026

This policy explains how Bocchi UK Ltd collects, uses and protects your personal data when you visit www.bocchiuk.co.uk (the "Site"), contact us, or sign up to receive news from us. It also explains what cookies we use and how you can control them.

We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

WHO WE ARE

Bocchi UK Ltd is the data controller responsible for your personal data.

Registered in England and Wales, company number 09249018
Registered office: Unit 3A Thames Road, London E16 2EZ, United Kingdom
VAT registration number: GB216544027
Email: contact@bocchiuk.co.uk

If you have any questions about this policy or about how we handle your personal data, please contact us at the address or email above.

THE PERSONAL DATA WE COLLECT

Depending on how you use the Site, we may collect:

Contact details — your name, email address, telephone number and postal address, when you contact us, request a catalogue, make an enquiry or register for our newsletter.
Enquiry and correspondence data — the content of messages you send us, and our replies.
Business contact details — where you contact us as a trade, OEM or wholesale customer, your company name, role and business contact information.
Technical data — your IP address, browser type and version, device type, operating system, time zone setting and approximate location, collected automatically through cookies and similar technologies.
Usage data — information about how you use the Site, including the pages you view, the products you look at, and how you arrived at the Site.
Marketing preferences — your consent to receive marketing communications and your preferences about how we contact you.

We do not collect special category data (such as data about health, religion or ethnicity) through this Site, and we ask that you do not send us such information.

HOW WE USE YOUR PERSONAL DATA, AND OUR LAWFUL BASIS

Under UK GDPR we must have a lawful basis for each use of your personal data. Our uses and bases are:

Respond to your enquiries and provide customer support
Lawful basis: Legitimate interests — running our business and assisting customers
Process and fulfil orders and trade accounts, and handle warranty or after-sales matters
Lawful basis: Performance of a contract, or steps taken at your request before entering a contract
Send you newsletters and marketing about our products
Lawful basis: Your consent, or our legitimate interests where you are an existing customer and we are marketing similar products
Operate, maintain and secure the Site
Lawful basis: Legitimate interests — keeping the Site available and protecting it from misuse
Analyse how the Site is used and improve it
Lawful basis: Legitimate interests — understanding how visitors use the Site so we can improve it
Comply with our legal and regulatory obligations, including tax and accounting records
Lawful basis: Legal obligation
Establish, exercise or defend legal claims
Lawful basis: Legitimate interests — protecting our legal position

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of anything we did before you withdrew it.

MARKETING

If you sign up for our newsletter, we will send you news about our products, collections and offers. Every marketing email includes an unsubscribe link, and you can also unsubscribe at any time by emailing contact@bocchiuk.co.uk. We will act on your request promptly.

If you are an existing customer, we may send you marketing about similar products under the "soft opt-in" permitted by the Privacy and Electronic Communications Regulations, and you may opt out at any time in the same way.

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

WHO WE SHARE YOUR PERSONAL DATA WITH

We share personal data only where necessary, and only with:

Service providers who act on our instructions, including our website host and developers, IT and email providers, analytics providers, and logistics and delivery partners where goods are being shipped to you.
Other companies in the BOCCHI group, where necessary to handle your enquiry, order, warranty claim or trade account.
Professional advisers, such as our accountants, auditors and lawyers, where required.
Public authorities and regulators, where we are required to disclose information by law.

All service providers acting on our behalf are bound by contract to process personal data only on our instructions and to keep it secure.

INTERNATIONAL TRANSFERS

Some of the companies in the BOCCHI group and some of our service providers are located outside the United Kingdom, including in Türkiye and the European Economic Area. Where we transfer personal data outside the UK, we make sure it is protected by an appropriate safeguard recognised under UK data protection law — normally the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, or a transfer to a country covered by UK adequacy regulations.

If you would like details of the safeguards applied to a particular transfer, please contact us.

HOW LONG WE KEEP YOUR PERSONAL DATA

We keep personal data only for as long as we need it:

Enquiry and correspondence data: up to 2 years after our last contact with you.
Customer and order records: 6 years after the end of our business relationship, to meet accounting and tax requirements and to handle any warranty or legal claim.
Marketing data: until you unsubscribe or withdraw your consent, and for a short period afterwards so we can honour your opt-out.
Cookie and analytics data: as set out in the cookie section below.

When we no longer need personal data, we securely delete or anonymise it.

HOW WE PROTECT YOUR PERSONAL DATA

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include access controls, encryption of data in transit, and restricting access to personal data to staff who need it to do their jobs. No transmission over the internet can be guaranteed completely secure, so any transmission is at your own risk, but we take security seriously and review our measures regularly.

If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office and, where required, you.

YOUR RIGHTS

Under UK GDPR you have the right to:

Access the personal data we hold about you and receive a copy of it.
Rectification of inaccurate or incomplete personal data.
Erasure of your personal data, where there is no good reason for us to continue holding it.
Restriction of our processing in certain circumstances.
Object to processing based on our legitimate interests, and to object to direct marketing at any time.
Data portability — to receive certain data in a structured, commonly used, machine-readable format, or have it transferred to another controller.
Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email contact@bocchiuk.co.uk. We will respond within one month. There is normally no charge, and we may need to verify your identity before acting on a request.

If you are unhappy with how we have handled your personal data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at www.ico.org.uk or on 0303 123 1113.

COOKIES

Cookies are small text files placed on your computer, tablet or phone when you visit a website. They allow the site to recognise your device, remember your preferences and understand how the site is being used.

The cookies we use

Strictly necessary cookies — required for the Site to function, for example to remember what is in your basket, keep your session secure, and record your cookie preferences. These do not require your consent, and the Site cannot work properly without them.
Functionality cookies — remember choices you make, such as your language or region, so we can offer a more personalised experience.
Performance and analytics cookies — help us understand which pages are visited, how visitors move around the Site and whether anything is going wrong, so we can improve it. The information is used in aggregate.
Targeting and advertising cookies — set by us or by advertising partners to record your visit and the pages you viewed, so that advertising shown to you elsewhere is more relevant. These may involve sharing data with third parties.

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device until they expire or you delete them.

Your cookie choices

Cookies are placed on your device when you arrive at the Site. The Site does not currently offer an on-site tool for selecting which cookies you accept, so you control cookies through your browser settings.

Every major browser allows you to block cookies before they are set, delete cookies already stored, block cookies from particular sites, block third party cookies only, or clear all cookies when you close the browser. You will find these options in your browser's privacy or security settings, and full instructions in its help section. If you use more than one device to visit the Site, you will need to set your preferences on each of them.

If you block or delete cookies, any preferences the Site has stored for you will be lost, parts of the Site may not display correctly, and some features may not be available.

You can also ask us directly about the cookies we set, or raise any concern about them, by emailing contact@bocchiuk.co.uk.

Third party cookies

Some cookies are set by third parties whose services appear on our pages, such as analytics providers and embedded video or social media content. We do not control these cookies, and you should check the relevant third party's own privacy and cookie information for details of how they use data.

CHILDREN

The Site is intended for adults and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at contact@bocchiuk.co.uk and we will delete it.

LINKS TO OTHER WEBSITES

The Site contains links to third party websites, including retailers where our products are sold. This policy does not apply to those sites. We are not responsible for their content or their privacy practices, and we encourage you to read the privacy policy of every site you visit.

CHANGES TO THIS POLICY

We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top shows when it was last updated. Where changes are significant, we will bring them to your attention on the Site.

CONTACT US

If you have questions about this policy, or wish to exercise any of your rights, contact:

Bocchi UK Ltd

Unit 3A Thames Road

London E16 2EZ

United Kingdom

Email: contact@bocchiuk.co.uk